Privacy Policy
Privacy Policy
Integrated: Mosslab Store · Products · Apps · Services
Last Modified: 2026-05-28
Taiga Inc. “Company,” “we,” “us,” or “our” is committed to protecting your personal data. This Privacy Policy applies to the mosslab.com website and online store, Mosslab-branded products, mobile applications, digital features, customer support, and related services, including any current or future products, applications, or services we may offer collectively, the “Services.”
This Policy explains what personal data we collect, how we use and share it, the choices available to you, and the rights you may have under applicable privacy laws.
1. At-a-Glance
Data control:
You may adjust certain data collection and communication preferences through our cookie banner, browser settings, mobile app settings, product settings, and communication preferences.
Primary purposes:
We collect and use personal data to process orders, provide customer support, operate product and app features, manage service settings, improve our Services, maintain security, and send optional marketing communications where permitted.
No sale:
We do not sell personal information. Certain advertising or retargeting activities may be considered “sharing” or “targeted advertising” under some privacy laws, and you may opt out where applicable.
Security:
We use commercially reasonable safeguards, including encryption, access controls, and other technical and organizational measures designed to protect personal data.
Your rights:
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data, as well as rights related to consent withdrawal and targeted advertising opt-out.
2. Scope
This Policy covers personal data collected when you:
a. visit or use the mosslab.com website or online store;
b. purchase, register, use, maintain, or receive support for Mosslab products, accessories, replacement parts, or related items;
c. use any Mosslab mobile application, web application, digital feature, firmware, software, or service function;
d. communicate with us through customer support, warranty, return, repair, marketing, event, survey, or other service channels.
Offline collection, business-to-business communications, employment-related data, or specific programs may be governed by separate notices where applicable.
3. What We Collect & Why
3.1 Order Fulfillment, Returns & Warranty Support
When you purchase products or request order-related support, we may collect:
Personal information:
Name, shipping address, billing address, contact number, email address, and other information needed for order processing, shipping, returns, exchanges, warranty support, and customer service.
Payment information:
Payment details are processed by third-party payment processors. We do not store full credit card numbers.
Order and transaction information:
Products purchased, order number, receipt, delivery status, return or refund history, warranty claim records, and customer support records.
Purpose:
We use this information to process payments, fulfill orders, deliver products, provide receipts and notices, manage returns and warranty requests, prevent fraud, comply with legal obligations, and respond to customer inquiries.
3.2 Products, Apps & Digital Features
When you use Mosslab products, applications, or related digital features, we may collect:
Product and service information:
Product model, serial number or service identifier, firmware or software version, connection information, registration status, diagnostic information, and service configuration information.
App and feature usage data:
App settings, product settings, modes, timers, notifications, maintenance settings, service preferences, and other feature preferences, depending on the product or service used.
Notification data:
Push notification tokens and notification preferences for reminders, alerts, maintenance notices, service notices, and other requested functions.
Diagnostics and crash data:
Crash logs, error reports, performance data, and usage diagnostics to improve stability, troubleshoot issues, maintain security, and develop better products and services.
Purpose:
We use this information to operate app and product features, provide requested service functions, provide notifications, support troubleshooting, improve performance, maintain security, and develop new or improved Services.
3.3 Site, App & Usage Data
When you visit our website, online store, mobile applications, or digital services, we may collect:
Usage and log data:
IP address, browser type, operating system, device type, pages viewed, clicks, referring pages, session duration, approximate location, and interaction data.
Cookies, SDKs, and similar technologies:
Essential cookies, analytics cookies, advertising or retargeting cookies, mobile SDKs, pixels, local storage, and similar technologies.
Purpose:
We use this information to operate the website and apps, keep shopping carts and checkout functions working, analyze traffic and usability, improve product pages and Services, prevent fraud, maintain security, and provide optional advertising or retargeting where permitted.
3.4 Customer Support & Communications
When you contact us, we may collect:
Inquiry details:
Name, email address, phone number, order number, product information, service information, photos or videos you provide, conversation history, support ticket history, and any other information you choose to share.
Purpose:
We use this information to respond to inquiries, provide technical support, process returns or warranty claims, troubleshoot product or app issues, improve support quality, and maintain records of customer service interactions.
3.5 Marketing Communications
If you opt in or where otherwise permitted by law, we may collect and use:
Email marketing information:
Email address, subscription status, email engagement, and preferences.
SMS or text message information:
Phone number, consent status, message delivery status, and opt-out records.
Advertising preference data:
Cookie or advertising identifiers, consent preferences, and interaction data related to advertisements or promotions.
Purpose:
We use this information to send product updates, promotions, event notices, educational content, cart reminders, and other marketing communications. You may unsubscribe from email communications at any time through the unsubscribe link, and you may opt out of SMS/text messages by replying “STOP” where applicable.
4. Cookies & Tracking
We use cookies and similar technologies for the following purposes:
Essential cookies:
Required for website and store functions, including cart, checkout, account login, authentication, security, and payment processing.
Analytics cookies:
Used to understand traffic, page performance, product interest, and usability so we can improve the website, apps, and Services.
Advertising and retargeting cookies:
Used where permitted to show relevant advertisements based on your interactions with mosslab.com or our Services.
You may manage non-essential cookies through our cookie banner, browser controls, device settings, or other available consent tools. Some features may not work properly if essential cookies are disabled.
5. Sharing with Service Providers
We share personal data only as needed to operate and improve our Services, fulfill orders, comply with legal obligations, and protect our rights. Service providers are required to process personal data under appropriate confidentiality, security, and data protection obligations.
We may share personal data with the following categories of service providers:
E-commerce platforms and payment processors
Logistics, shipping, fulfillment, return, and warehouse partners
Customer support, ticketing, chat, email, and communication platforms
Analytics, diagnostics, crash reporting, and performance-monitoring providers
Email, SMS, push notification, and marketing communication providers
Cloud hosting, database, security, fraud prevention, and IT service providers
Professional advisors, auditors, legal counsel, and compliance service providers where necessary
We do not sell or lease personal data for third-party marketing. We may disclose personal data if required by law, legal process, government request, consumer protection obligations, tax or accounting rules, or when necessary to protect our rights, users, customers, property, safety, or security.
6. Legal Bases
Where applicable privacy laws require a legal basis, we process personal data based on one or more of the following:
Contract:
To process orders, deliver products, provide warranty, return, repair, and customer support services, and provide the Services, including app, product, and digital service functions.
Legitimate interests:
To improve our products and Services, prevent fraud, maintain security, troubleshoot issues, provide customer support, analyze performance, and develop better user experiences.
Consent:
To use certain analytics or advertising cookies, send newsletters or SMS marketing, process optional diagnostics, enable certain permissions, or use data in ways that require consent under applicable law.
Legal obligations:
To comply with tax, accounting, consumer protection, product safety, warranty, recall, legal, regulatory, and dispute-resolution obligations.
7. Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.
Orders, receipts, refund, tax, accounting, and transaction records:
Retained as required by applicable law.
Warranty, return, repair, and customer support records:
Retained as needed to provide support, manage warranty obligations, resolve disputes, and comply with legal obligations.
Accounts, profiles, app settings, product settings, and service records:
Deleted upon account deletion or after a reasonable period of inactivity, unless retention is required for warranty, legal, security, tax, accounting, or dispute-resolution purposes.
Logs, diagnostics, crash reports, and analytics data:
Retained for a limited period where possible, then deleted, aggregated, or anonymized.
Marketing records:
Retained until you unsubscribe, withdraw consent, or request deletion, subject to our need to maintain opt-out records.
8. International Transfers
We may transfer, store, or process personal data in countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country.
Where required, we use appropriate safeguards, such as Standard Contractual Clauses, data processing agreements, security measures, or other legally recognized transfer mechanisms.
9. Security
We use commercially reasonable technical, administrative, and organizational safeguards designed to protect personal data. These may include encryption in transit and at rest, access controls, authentication, limited access permissions, monitoring, and security review processes.
However, no method of transmission over the internet or electronic storage is completely secure. If a data breach occurs, we will investigate, take appropriate steps, and notify affected users and authorities where required by law.
10. Children’s Data
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. Some jurisdictions may require a higher age threshold.
If we learn that we have collected personal data from a child without appropriate consent, we will delete the information promptly, unless retention is required by law.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data.
Request restriction of processing.
Object to certain processing activities.
Request data portability.
Withdraw consent where processing is based on consent.
Opt out of targeted advertising, sharing, or certain marketing activities.
Request information about how we collect, use, disclose, or share personal data.
For residents of California and other applicable jurisdictions, you may have rights to request access, deletion, correction, disclosure of collection and sharing practices, limitation of sensitive personal information use, and opt-out of certain targeted advertising or sharing activities.
We may need to verify your identity before responding to a request. We will respond within a reasonable period and in accordance with applicable law.
12. Your Choices
You may control certain data and communication preferences through the following methods:
Cookie banner:
Manage or withdraw consent for non-essential cookies.
Browser and operating system settings:
Block cookies, reset advertising identifiers, manage notification permissions, or use privacy controls.
App, product, and service settings:
Manage diagnostics or analytics consent, push notifications, service permissions, connection permissions, ad personalization, and other configurable service preferences.
Email communications:
Unsubscribe through the link included in marketing emails.
SMS/text messages:
Reply “STOP” to opt out where applicable.
Customer support:
Contact us to request access, correction, deletion, or other privacy rights available under applicable law.
13. Third-Party Links
Our website, apps, products, or communications may contain links to third-party websites, platforms, payment providers, shipping services, social media services, app stores, or other external services.
We are not responsible for the content, security, or privacy practices of third parties. We encourage you to review their privacy policies before providing personal data to them.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, products, apps, legal requirements, or business practices.
When we update this Policy, we will revise the “Last Modified” date. If changes are material, we may provide additional notice through the website, app, email, or other reasonable means where required by law.
15. Contact
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:
Email:
support@mosslab.com
Address:
#407, 20, PANGYO-RO 289BEON-GIL, BUNDANG-GU, SEONGNAM-SI, GYEONGGI-DO, REPUBLIC OF KOREA