Privacy Policy

Privacy Policy

At Mosslab, we are committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit mosslab.com or use our services.

You Control Your Data

We believe you should be able to decide what data we do or do not collect. When you first visit mosslab.com, you may see an option or banner to manage your cookie and tracking preferences. You can opt in or opt out of certain types of data collection, and you can update these preferences at any time.

Order Fulfillment Data

When you purchase products from mosslab.com, we collect the following to process and improve our services:

• Personal Information: Your name, address, phone number, and email, which we need for shipping and related communication.

• Payment Information: Handled by trusted third-party payment processors.

• Account Credentials: We do not store your password if you create an account.

• Usage Data: This might include your IP address, browser type, pages visited, and actions on our site.

• Cookies and Other Tracking Technologies: Used for analytics, personalization, and advertising (if you allow it).

We only share your information with third-party vendors that help fulfill your orders or provide essential services (like shipping). We keep shipping details and order history so we can assist with returns, warranty issues, or other customer needs.

Credit Card Processing

We rely on secure third-party services to process credit card payments. We do not store or process your credit card data on our own servers. Your payment information is only used to capture the funds needed to fulfill your order.

Cookies and Tracking Technologies

Mosslab uses cookies and other tracking technologies to analyze traffic, personalize your experience, and deliver relevant advertising (if allowed by your cookie preferences). Some cookies are strictly necessary for our site to function properly. You can accept or decline non-essential cookies at any time through our cookie management tool or your browser settings.

Website Analytics

We use analytics tools (for example, Google Analytics) to help us understand visitor interactions. These tools may collect IP addresses, browser details, and on-site actions. We do not use Google Analytics to track you across other sites. If you want to opt out of Google Analytics beyond our own cookie settings, you can install Google’s official opt-out browser add-on.

Digital Advertising and Retargeting

We may work with external advertising partners to promote our products online. These services use cookies to record what products you view or click on at mosslab.com, so we can later show relevant ads on other websites or platforms. You can opt out of retargeting or advertising cookies by adjusting your cookie preferences.

Customer Support

We may use a third-party customer support platform to manage inquiries and support tickets. Any information you provide through contact forms or support chats (including your name, order details, and conversation history) is only used to help resolve your questions. We do not share this data with outside parties unless needed to resolve a specific issue (such as shipping).

Email Updates and Newsletters

If you opt in to receive email updates or newsletters, we will send occasional news and promotions. We will never share your email address with external parties for their own marketing, nor will we add you to our mailing list without your explicit consent. You can unsubscribe at any time by clicking the unsubscribe link in any email.

SMS/Text Support or Offers

If you opt in for text updates, we may send you reminders about abandoned carts, order updates, or occasional promotions. You can unsubscribe from these texts at any time by replying with “STOP.” We do not share your phone number with anyone who is not involved in providing these services.

How We Protect Your Information

We store and transmit your personal information in an encrypted manner and use commercially reasonable safeguards. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute safety. If a breach occurs, we will investigate, notify affected individuals, and take further steps in accordance with applicable laws.

Do We Sell Any Information to Outside Parties?

No. We do not sell your personal information. We only share data with trusted third parties who agree to keep your data confidential and assist us in operating mosslab.com, processing payments, and fulfilling orders.

Third-Party Links

We may sometimes feature or recommend products or services operated by other companies. These external sites have their own privacy policies. We are not responsible for the content or practices of these third-party sites.

Children’s Online Privacy Protection Act (COPPA) Compliance

We do not knowingly collect or store information from anyone under 13 years old. Our website, products, and services are intended for people who are at least 13 years old. If you believe we have collected information about a minor, please contact us so we can delete it.

Online Privacy Policy Only

This policy applies only to information collected on our website and does not apply to information collected offline or through other channels.

Data Retrieval and Removal

Under privacy regulations such as GDPR (for EU residents) and CCPA (for California residents), you have the right to access or delete the personal data we hold about you. We will need to verify your identity (for example, by email verification or order details) before providing or deleting your information. If you have any questions or requests, contact us at the email below.

Changes to This Privacy Policy

If we modify this Privacy Policy, we will post the changes on this page and update the policy modification date. By using our site, you consent to the terms of this Policy.

This policy was last modified on 05/21/2025.

 

Contacting Us

If you have any questions about this Privacy Policy, you may contact us at:

Email: support@mosslab.com

We hope this clarifies how we collect, store, and protect your data. Thank you for trusting mosslab.com with your personal information.