Why does the humidifier turn off a few minutes after switching to humidifying mode?
Ensure the entire cotton filter is soaked for at least 30 seconds and the water tank is filled sufficiently before using the humidifier. If the issue persists, please contact customer service for f...
Why does the moss appear brown? Is it withered?
The moss is a living plant, so its color can naturally change depending on humidity, temperature, and season. This is a normal phenomenon. In the case of the moss filter, the moss body may also app...
Why won’t the power turn on even after charging?
Using a fast charger (5V/3A or higher) can potentially damage the product. If the power doesn’t turn on after charging for 4-5 hours when the battery is drained, please contact customer service for...
Is it normal for the moss to fall off?
Yes, it’s normal for some spores or leaves to fall off, as the moss filter is a living plant. This shedding is a natural process and is completely harmless to humans.
Why does the LED turn green and the humidifier stop spraying when charging from a drained state?
When the LED turns green, it indicates the battery is more than 80% charged. However, in a drained state, the green light may briefly activate due to current flow. To ensure proper charging, we rec...
Why is there a delay when switching from terrarium mode to humidifying mode?
The delay occurs because the system activates a "Moss Growth Safety Mode," which takes about 10-20 seconds before transitioning to humidifying mode. This control feature prevents the moss from beco...
Do I need to water the moss filter like regular plants?
No, the moss doesn’t require watering like traditional plants. Its rhizoids only provide structural support, and it absorbs water and nutrients through its entire surface. The Moss Air system provi...
How long does the moss in the filter last?
Frost moss typically has a lifespan of 5-10 years. However, its longevity can vary based on environmental factors and the level of care it receives. Proper maintenance can help extend its life.