Privacy Policy

Privacy Policy (Integrated: Mosslab Store · Moss Echo App · Device)

Last Modified: 2025-11-03

Taiga Inc. (“Company”) is committed to protecting your personal data. This Policy applies to the mosslab.com website/store (the “Site”), the Moss Echo mobile application (the “App”), and the Moss Echo device and related services (collectively, the “Service”). It explains what we collect, how we use/share it, your choices, and your rights.

1. At-a-Glance

Data control: Adjust data collection via the cookie banner and App settings.

Primary purposes: Order fulfillment, customer support, device connection/control, Service improvement, optional marketing.

No sale: We do not sell personal information (ad-partner sharing is opt-in/opt-out).

Security: Commercially reasonable safeguards, including encryption in transit/at rest.

Your rights: Access, rectification, deletion, restriction, portability under GDPR/CCPA and other laws.

2. Scope

Covers (a) visits to the Site, (b) use of the App, (c) connection/control/updates of the Moss Echo device, and (d) customer support channels. Offline collection may be governed by separate notices.

3. What We Collect & Why

3.1 Order Fulfillment (Site)

Personal info: name, shipping address, contact number, email (shipping, order notices, returns/warranty support)

Payment info: processed by third-party processors (we do not store card numbers)

Order/receipt/return history: legal compliance, inquiries, after-sales support

3.2 App & Device Connection

Device identifiers: model/firmware version, Bluetooth identifiers (pairing/diagnostics)

Usage settings: modes, lighting, sound, profiles, alarm/sleep settings (to operate features)

Notification tokens: to send push notifications (alarms/timers/service notices)

Diagnostics/crash logs: stability improvements, bug fixes

3.3 Site/App Usage Data

Usage/log data: IP, browser/OS, pages viewed, clicks, session duration

Cookies/SDKs/similar tech: essential/performance/analytics/advertising (optional)

3.4 Customer Support

Inquiry details: name, email, order number, conversation/ticket history (issue resolution)

3.5 Marketing Communications (Opt-in)

Email newsletters: updates and promotions (unsubscribe anytime)

SMS/text: cart reminders, order updates, promotions (“STOP” to opt out)

4. Cookies & Tracking

Essential cookies: required for site functions (cart, checkout, authentication)

Analytics cookies: traffic/usability analytics (e.g., Google Analytics); not used for cross-site tracking; opt-out via banner or browser add-on

Advertising/retargeting cookies (optional): show relevant ads based on what you viewed on mosslab.com; you can decline anytime via cookie settings/browser controls

5. Sharing with Service Providers (Processors)

We share personal data only as needed with service providers under confidentiality and security obligations, including:
E-commerce/Payments (Shopify, payment gateways), Logistics/Shipping, Customer Support (ticket/chat platforms), Analytics/Diagnostics, and Notification delivery (email/SMS/push). We do not sell or lease personal data for third-party marketing, except as required by law, to protect rights, or ensure safety.

6. Legal Bases (GDPR)

Contract: order processing; providing the Service (incl. App/Device connection)

Legitimate interests: improvement, fraud prevention, security, support

Consent: analytics/advertising cookies, newsletters/SMS, certain diagnostics

Legal obligations: tax/accounting, consumer protection compliance

7. Retention

Orders/receipts/refund records: kept as required by law

Accounts/profiles/App settings: deleted upon account deletion or after a reasonable period of inactivity

Logs/diagnostics: minimized; retained briefly for security/analytics, then anonymized or deleted

8. International Transfers

Data may be transferred to countries where we or our providers operate. We apply appropriate safeguards (e.g., Standard Contractual Clauses).

9. Security

We apply industry-standard safeguards, including encryption, access controls, and least-privilege principles. Internet transmission is never fully secure; in case of a breach, we will notify and take further steps as required by law.

10. Children’s Data

We do not knowingly collect data from children under 13 (COPPA). If collected inadvertently, we will delete it promptly. Some jurisdictions require higher age thresholds.

11. Your Rights

Depending on your jurisdiction, you may have rights to access/copy, rectify, delete, restrict/object, portability, and rights related to automated decision-making.
Under CCPA/CPRA, you may request access/deletion/disclosure of collection & sharing, protection of sensitive data, and opt out of targeted advertising. We will verify your identity and respond within a reasonable period.

12. Your Choices

Cookie banner: consent/withdrawal for non-essential cookies

Browser/OS settings: do-not-track, notification permissions, reset ad IDs

App settings: diagnostics/analytics consent, push notifications, ad personalization

Email/SMS: unsubscribe links or reply “STOP” to opt out

13. Third-Party Links

External sites/services may be linked. We are not responsible for their content, security, or privacy practices.

14. Changes

We will announce changes within the Site/App and update the “Last Modified” date. Material changes will be reasonably pre-notified.

15. Contact

Email: support@mosslab.com

Address: #407, 20, PANGYO-RO 289BEON-GIL, BUNDANG-GU, SEONGNAM-SI, GYEONGGI-DO, REPUBLIC OF KOREA